PACER Survey

The Administrative Office of the U.S. Courts announced on November 2 that it is looking for feedback on PACER through an online survey to assess user satisfaction and generate suggestions for future improvements to the system. The survey is part of the Administrative Office's year-long, comprehensive assessment of PACER. According to the announcement, the survey will be open for approximately 30 days.

It's important for the Courts to hear from law librarians. AALL is encouraging all of us to participate in the survey, and  share this info with your chapters and colleagues.

There are 7 questions in the survey, and you must have a valid PACER account to take the survey.

1. Are you a PACER user? (If no, you can’t take the survey.)
2. If Yes, What is your account number? (If you don’t have an account number, you aren’t permitted to continue with the survey.)
3. What is your name? Please enter first and last names.
4. Which of the following best describes you? 
   I am a plaintiff, defendant, or debtor in a case, or the family member of a plaintiff, defendant, or debtor in a case
   I work in the legal sector (such as attorney, paralegal, Office of the Clerk of Court, Trustee’s office, librarian)
   I work for a commercial business (such as financial institution, data aggregator, claims agent, publisher, auto dealer)
   I am a creditor or work for one I work for a service provider to the legal sector (such as legal software vendor, consultant)
   I work at an educational or research institution, or am a student I am a member of the media Other (Please specify)
5. Overall, how satisfied are you with PACER : Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied.
6. Why did you give the rating“somewhat dissatisfied”? (there is a text box to fill in)
7. If you could make one change to PACER, what would it be and why? (Another text box to fill in.)